Exchange and return policy
Because you are important to us
We care about every detail that makes you happy and makes you more comfortable and safe
Out of our confidence in our products and our pleasure to serve you
And knowing that the field of oils, perfumes, oud and incense differs in tastes
You have the right to experiment, exchange and return
loopback
- When there is a defect, defect, or poor manufacturing in the product, we hope that you will send a message on WhatsApp at the number: 0507030045 and report it, and we will take care of the shipping value or refund the full product value.
substitution
- When the order arrives to you and it is not the same product requested by you or it has a defect, we hope that you will send a message on WhatsApp at the number: +97366601316 and report this, and you will be contacted within a few days through the
customer service team to arrange the replacement mechanism with you, and shipping will be done Free.
Important conditions:
- (The period of return or exchange) is a full month from the date of receipt.
- Damage to the order upon arrival in the shipment shall be borne by the sender (RASEEL PERFUMES)
- In the event of a return or exchange, the customer shall bear the full shipping cost.
- The amount will be refunded after receiving the request within a period not exceeding a week, and after the customer has sent the account information (IBAN).
- If the shipping was free, the value that will be deducted upon return is the same as the special shipping value from the shipping company.
:Contact and customer service hours
Telephone call from 8 am to 10 pm
Or via WhatsApp for 24 hours
We provide our services inside and outside the Kingdom of Saudi Arabia.